Domain: Apps (Surfaces)

Apps are user-facing workflows built on top of Workspaces, KBs, and Channels.

Core apps in sitemap

• Get Started: guided onboarding to activate the workspace.
• Account: admin surfaces for channels, workspaces, KBs, settings.
• Comment Responder: automation + moderation for comments/reviews.
• Chatti Live: real-time conversation handling and assignment.
• My profile (Account): user settings, activity, billing (where applicable).

Key invariants (source of truth)

• Apps must respect workspace scope and permissions.
• Apps must apply compliance rules from KB/policy before allowing outbound content.
• Apps should emit analytics events for key actions (see Analytics Events (MVP)).