Domain: Chatti Live
Purpose
Section titled “Purpose”Enable enterprise teams to handle real-time customer conversations with AI assistance, routing, and agent controls.
Key invariants (source of truth)
Section titled “Key invariants (source of truth)”- Conversations are scoped to workspace and channel identity.
- Assignment and agent capabilities are permissioned.
- AI assistance must honor KB voice/compliance policies.
References
Section titled “References”- Workspaces: Domain: Workspaces
- Knowledge bases: Domain: Knowledge Bases
- Channels: Domain: Channels
- Security/compliance: Security & Compliance