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ConversionIQ Docs

Account – Channels – WhatsApp

Route

Section titled “Route”
  • Path: /account/channels/whatsapp (TBD)
  • Parent: channels.md

Purpose (business goal)

Section titled “Purpose (business goal)”

Connect WhatsApp messaging to ingest conversations and send replies through Chatti Live.

User roles & permissions

Section titled “User roles & permissions”
  • Workspace Admin
  • Permissions: channels.connect, chatti_live.manage (TBD)

Reference: Roles & Permissions Model

Layout structure

Section titled “Layout structure”
  • Connector configuration
  • Phone number(s) mapping
  • Health + status indicators

Components used

Section titled “Components used”

TBD

States

Section titled “States”
  • Empty: not connected
  • Loading: verifying number and provider
  • Error: verification failure
  • Complete: connected and active

Business logic (high-level)

Section titled “Business logic (high-level)”
  • Bind phone number identities to workspace routing.

Domain refs: Domain: Channels

API dependencies

Section titled “API dependencies”
  • POST /channels/whatsapp/connect
  • GET /channels/whatsapp/status

Enterprise constraints

Section titled “Enterprise constraints”
  • Number ownership verification and compliance (TBD)

Edge cases

Section titled “Edge cases”
  • Number already assigned to another workspace/org

Security & compliance considerations

Section titled “Security & compliance considerations”
  • Audit connect/disconnect; protect credentials

Reference: Security & Compliance

Analytics events (if applicable)

Section titled “Analytics events (if applicable)”
  • channel.connected

Reference: Analytics Events (MVP)