Account – Settings – Comment Responder

Route

• Path: /account/settings/comment-responder (TBD)
• Parent: settings.md
• Children:
  • settings-comment-responder-enhanced-iq.md
  • settings-comment-responder-filters.md
  • settings-comment-responder-chatti.md
  • settings-comment-responder-shield.md
  • settings-comment-responder-sentiment.md
  • settings-comment-responder-reactions.md

Purpose (business goal)

Configure the Comment Responder app to generate compliant, on-brand replies at enterprise scale.

User roles & permissions

• Workspace Admin, Manager
• Permissions: comment_responder.manage (TBD)

Reference: Roles & Permissions Model

Layout structure

• Settings navigation for modules
• Global toggles (automation enablement, approval workflows)

Components used

• Comment Moderation View: Component: Comment Moderation View (downstream UI)

States

• Empty: TBD
• Loading: load current app settings
• Error: validation/save failures
• Complete: settings persisted

Business logic (high-level)

• Comment Responder behavior is constrained by workspace KB and compliance policies.

Domain refs:

• Domain: Comment Responder
• Domain: Knowledge Bases
• Security & Compliance

API dependencies

• GET /apps/comment-responder/settings
• PUT /apps/comment-responder/settings

Enterprise constraints

• Settings are workspace-scoped; must not leak across workspaces/brands.
• Safe defaults: do not enable auto-reply unless explicitly permitted and configured (TBD).

Edge cases

• Workspace has no KB published; settings may be blocked or degraded (TBD).
• User loses permission mid-session; save should fail gracefully with clear messaging.

Security & compliance considerations

• Audit changes to automation and moderation policies

Reference: Security & Compliance

Analytics events (if applicable)

TBD

Reference: Analytics Events (MVP)