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ConversionIQ Docs

Account – Channels – Web Chat

Route

Section titled “Route”
  • Path: /account/channels/web-chat (TBD)
  • Parent: channels.md

Purpose (business goal)

Section titled “Purpose (business goal)”

Configure embedded web chat for owned web properties and route conversations into Chatti Live.

User roles & permissions

Section titled “User roles & permissions”
  • Workspace Admin
  • Permissions: channels.manage (TBD)

Reference: Roles & Permissions Model

Layout structure

Section titled “Layout structure”
  • Widget configuration (branding, welcome message)
  • Embed snippet
  • Routing settings

Components used

Section titled “Components used”

TBD

States

Section titled “States”
  • Empty: widget not configured
  • Loading: load current widget config
  • Error: invalid domain / embed config save failed
  • Complete: widget configured + snippet available

Business logic (high-level)

Section titled “Business logic (high-level)”
  • Web chat configuration is workspace-scoped and must honor KB/compliance.

Domain refs:

API dependencies

Section titled “API dependencies”
  • GET /channels/web-chat/config
  • PUT /channels/web-chat/config

Enterprise constraints

Section titled “Enterprise constraints”
  • Multi-domain support (TBD)

Edge cases

Section titled “Edge cases”
  • Unsupported domain / CSP restrictions

Security & compliance considerations

Section titled “Security & compliance considerations”
  • Prevent script injection in configurable fields

Reference: Security & Compliance

Analytics events (if applicable)

Section titled “Analytics events (if applicable)”
  • channel.config.updated

Reference: Analytics Events (MVP)