Account – Settings – Comment Responder – Chatti
- Path:
/account/settings/comment-responder/chatti(TBD) - Parent:
settings-comment-responder.md
Purpose (business goal)
Section titled “Purpose (business goal)”Configure how Comment Responder collaborates with conversational AI and agent workflows (handoffs, suggested replies, escalation).
User roles & permissions
Section titled “User roles & permissions”- Workspace Admin, Manager
- Permissions:
comment_responder.manage(TBD)
Reference: Roles & Permissions Model
Layout structure
Section titled “Layout structure”- Handoff rules
- Escalation thresholds
Components used
Section titled “Components used”TBD
States
Section titled “States”- Empty: TBD
- Loading: fetch module settings
- Error: save failure
- Complete: updated
Business logic (high-level)
Section titled “Business logic (high-level)”Handoffs must preserve audit and compliance constraints.
Domain refs:
API dependencies
Section titled “API dependencies”GET /apps/comment-responder/settings/chattiPUT /apps/comment-responder/settings/chatti
Enterprise constraints
Section titled “Enterprise constraints”- Handoff/escalation rules must respect workspace isolation and audit requirements.
- Defaults must not enable outbound actions without explicit permission gating (TBD).
Edge cases
Section titled “Edge cases”- Chatti Live is not enabled for the workspace; handoff options should be disabled (TBD).
- Misconfigured rules create routing loops; loop prevention is TBD.
Security & compliance considerations
Section titled “Security & compliance considerations”- Audit changes to handoff/escalation behavior.
- Ensure permissions are enforced for any automated escalation/outbound action (TBD).
Reference: Security & Compliance
Analytics events (if applicable)
Section titled “Analytics events (if applicable)”TBD
Reference: Analytics Events (MVP)